Creating and curating your content is only part of the challenge of modern documentation, you need to deliver it to your content consumers in a way that suits them.
XDocs ships with a copy of the DITA Open Toolkit which lets you publish to a wide range of formats but there are many more possibilities available.
XDocs Dynamic Delivery Platform
Bluestream’s own Dynamic Delivery Platform lets you take advantage of the underlying metadata in your content and intelligently deliver DITA content to multiple devices and platforms including: websites, self-service portals and online content.
Fully customisable the Dynamic Delivery Platform can be configured for a wide range of solutions such as the Knowledge Base Portal shown below, and the content comes directly from the XDocs CCMS.
Alongside DITA the Dynamic Delivery Platform can also deliver video and audio content and lets users to filter content by product, version, user type, and more. This makes your content much more accessible and valuable to your customers by increases the usability of your content.
The Dynamic Delivery Platform enables the agile, automated, responsive delivery of approved content directly from your source server to any device or platform in any language. It can be used to create customer self-service portals where users can search, browse, find, and share your approved knowledge assets faster and more efficiently in HTML, PDF, eBook, and other formats.
Because the content is coming directly from the XDocs CCMS, approved content can be immediately published online without risk of corruption, whilst increasing the speed of delivery. This tight integration with your content production environment means the Dynamic Delivery Platform blends seamlessly with your content creation, reviewing, management, and localization management tools.
As with all Bluestream products, the Dynamic Delivery Platform has been designed to require the minimum of support from Bluestream or our partners once deployed. It can be easily configured and customised by your own IT or web teams.
Delivering technical documentation content via Salesforce and ZenDesk
If your organization uses Salesforce, the Salesforce Community is where you interact with your customers through your Helpdesk, blog posts, FAQs, simple knowledge base posts, and so on. Until now, it has been difficult to deliver sophisticated technical content through Salesforce, with navigation hierarchy, embedded multimedia, and information structure. By integrating the XDocs Delivery Platform, Bluestream puts your rich technical content in the hands of your customers and support team where they work: in Salesforce. That provides more effective and efficient support, more successful customer self-help, and better customer experience.
Fully integrated brand and customer experience
You’ve invested in creating great content. Your ROI depends on your customers and support staff experiencing that content in the most accessible, integrated way possible.
With Bluestream’s Salesforce integration, your rich technical content is fully integrated into your branded Salesforce site. Help your customers to easily find great support information through Community searches, right besides your community forums, blog posts, and Salesforce KB articles. Dynamically update content through Bluestream’s end-to-end solution. Use Bluestream’s sophisticated tags to customize information based on user profiles, permissions, and languages, and deliver customer- and configuration-specific documents, policies, or procedures. If you use Salesforce and need to communicate complex information to your customers, Bluestream can help.