Teaching new skills is only part of Education today. More and more legislation is being brought in to try and improve outputs. Although not immediately obvious, XML and DITA has proved to be the perfect foundation for some major training and assessment projects.
Anywhere there is legislation, you must ensure your documentation is consistent and compliant. XML and DITA help with the submission of specifications for approval. Also for the creation of exam questions and mark schemes. Instantly send Exams to screen and print. Meanwhile, mark schemes are fed into online assessment systems. Additionally, implement branding changes with a single click.
How does XDocs help education, training, assessment and certification organizations?
As well as providing a central repository for all content, XDocs CCMS supports organizations throughout the content lifecycle. We work with leading education and training organizations in Europe and North America. Therefore, we understand the challenges faced by this sector. That knowledge when added to the most adaptive CCMS on the market creates powerful ‘game changing’ solutions.
Content reuse needs are now more complex, and so the XML and DITA management challenge is more complex. With XDocs Extended Metadata Module you have the power to retrieve and deliver your content with precision.
With XDocs Extended Metadata Module (EM) you can harvest glossary terms from your DITA content straight into XDocs. Then, the EM Thesaurus will organize the terms according to your classification structure.
As a result, you can browse and search through content using terms, and you can also associate non DITA files with the terminology.
Also, any content checked in to XDocs is harvested for metadata by default. Metadata is used to classify question levels, link training material to questions, identify reusable content and much more. Because of this you have fast and powerful search.
Training and assessment documentation is highly regulated, consequently it needs to be consistently created. Contract specialist staff often create and review content; these resources need to be notified of tasks and schedules. They also need easy to use tools.
Using workflow brings the content lifecycle under complete control and lets SMEs outside the team be included in the process without impacting on their main job tasks.
In XDocs workflows are easy to create, configure, and modify. The module uses the BPMN 2.0 industry standard and Activiti workflow engine. CM Admin is used to configure Workflow. The settings carry through all XDocs CCMS components. Workflow task candidates can be set from project roles, from user lists, or from both.
Subject Matter Expert Contribution
The in-depth product expertise does not typically reside within the Technical Publications Department; it is spread across the organization and roles. Historically, bringing SMEs into the document production process has often proved difficult. Time is tight and there is no appetite to learn new software. To address this, Bluestream has developed WEX — a web-based application. WEX lets you review, amend and even create DITA content from scratch without the need for any training.
Linking WEX with XDocs Workflow means SMEs are notified by email when content needs their attention. Clicking on a link takes them to a web page. Here, functionality mirroring MS Word or Google Docs will let them accept the content, add notes or suggest changes. The intuitive, easy-to-use interface speeds up the process. Once their task is complete, the workflow engine advances the project to the next task. For example notifying the originating author that the review has been completed.
Localization Module (LM)
Many companies and organizations offer learning and assessment. From software certification through to hi-tech machine maintenance. Therefore, the training resources and assessments must often be delivered in other languages.
Bluestream XDocs Localization Module provides you with a range of powerful features to help you comprehensively manage your localization projects.
XDocs streamlines the localization process and gives you dexterity in managing the task files in your project. The diagram below shows a simple localization workflow process.
Dynamic Delivery Platform (DPP)
Today, with learning and assessment, it is not enough to deliver just printed documentation. With a growing move to mobile devices PDFs have become a hindrance more than a help. Users want to be able to find answers to their problems quickly. In addition, they often prefer a self-service portal over long waits on the telephone. Service Engineers require instant access to the latest documentation delivered to a mobile device. Also, potential customers want to see how a product might meet their needs. Often outside normal office hours and on a mobile device.
Bluestream’s XDocs Dynamic Delivery Platform lets you simultaneously deliver approved content to multiple devices and platforms. This includes websites and self-service portals. Configure the Dynamic Delivery Platform for a wide range of solutions. In addition, the content comes directly from the XDocs CCMS and so approved content is published instantly.
Unlike some rival systems, we build open systems. As a result, your own Administrators can be fully configure and maintain XDocs DDP. There is no need to come back to Bluestream every time you want a change.