The XDocs CCMS can meet all your content challenges head-on. However, in order for your content to meet your business objectives, you need a process. Bluestream solutions can help you reach your goals, grow, and innovate.

Bluestream has deployed approximately 100 solutions worldwide and has developed a proven methodology to maximize the success of your DITA implementation.

Each stage in the Bluestream process is vital for a successful implementation, and includes steps with clearly identified objectives and deliverables.

Goals

We work with you to understand  your goals and your pain points, and to map them to project objectives. Together, we define a project and outline the steps, the process, the deliverables, and the measurements for success. At the end of this phase, all parties know how the organization will benefit in real terms and agree on a detailed project plan.

Content Strategy

Content strategy is the cornerstone of the solution. In developing the content strategy, we keep the objectives in sight while reviewing the interactions people have with your content both inside and outside of the organization. Care is taken to meet the needs of all content stakeholders while designing specific strategies to manage your content and content processes. Guiding principles include using industry standards, best practices, and simplifying content and processes as much as possible–processes for creating, reviewing, managing, publishing, distributing, and translating your content.

Content strategy is developed together with your key players and approved according to the agreed upon project plan. Because content strategy evolves over time, care is also taken to document the strategy, related configurations, and governance plan that your organization will use to make changes to the strategy as you meet these current objectives and new goals are set.

Information Architecture

The key advantage of XML is enabling computer-based processing of labor-intensive activities such as page layout and composition. To achieve this, the content has to be precisely and consistently structured with appropriate attributes and metadata for managing, filtering, and publishing the content.

Working with your key players, we again keep the objectives in sight while reviewing the interactions people have with your content both inside and outside of the organization. Custom architecture is developed to meet your objectives. Industry standards, best practices, and simplicity are employed to enable the content to undergo the computer-based processing in the project plan and allow for other processing in the future. In this phase, the information architecture is specified, mapped to content strategy, and approved according to the project plan.

System Configuration

Bluestream configures the system to address your needs and objectives according to the approved content strategy and information architecture. We focus on building out the end-to-end solution in the system configuration. Configurations may include folder hierarchy, projects, branches, authoring templates, workflow and review setup, localization, publishing outputs (including content filters), and content delivery to your customers.

Training

To ensure your success, Bluestream delivers comprehensive, customized training based on your needs. Training is hands-on and includes training materials and exercises performed as a group.  

Ongoing Support and Maintenance

Once your solution is live, Bluestream provides ongoing support for both your software and your solution implementation throughout its life cycle, ensuring that you realize long term success and return on investment.

Contact us for more information and to learn more about solutions.

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