Why DITA?

DITA is already playing a major part in hospitals all over the world. Companies producing advanced medical devices used for diagnostics and treatment have adopted DITA for installation, operation and maintenance documentation. Software companies supporting Trusts and Hospitals are using DITA to create their user documentation. Many hospitals are now looking at DITA for the creation of policies and procedures where the dynamic delivery of content to mobile devices offers a new level of control over vital documentation.

How can XDocs help organizations working in Healthcare?

As well as providing a central repository for all content XDocs CCMS supports organizations’ critical documentation throughout the entire lifecycle, whilst both core and optional components offer increased capability.

Metadata Management

As content repositories grow exponentially each year and content reuse grows more complex, content management challenges are also increasing. XDocs Extended Metadata Module provides a system to help you transform content tags into information operatives that help you retrieve and deliver your content with greater precision.

XDocs Extended Metadata Module allows you to harvest glossary terminology from your DITA directly into XDocs. After the harvest, the Extended Metadata Thesaurus can organize the terms according to your classification structure.

Harvested terms can also be used to Browse and Search through content, and you can associate non DITA files with the terminology.

Workflow

Documentation in healthcare is highly regulated and consequently needs to be consistently created and maintained. Staff used to create, and review content need to be notified of tasks and timescales kept to. The XDocs Workflow Module is based on the BPMN 2.0 industry standard and the de facto standard Activiti workflow engine. XDocs workflow process definitions can be created using other tools or within the system and the potential is limitless.

Subject Matter Expert Contribution

SMEs often play a vital part in the creation of content but historically binging them into the document production process has proved difficult. Time restrictions and a reluctance to learn new software applications has caused pushback when it comes to structured content. Bluestream XDocs CCMS v5.1 introduced WEX – a web-based application that can be used to review, amend and even create DITA content from scratch without the need for any training.

When coupled with XDocs Workflow, SMEs can be notified by email when content needs their attention, clicking on a link will take them onto a web page where functionality mirroring that found in MS Word will let them accept the content, add notes or suggest changes. The easy to use and intuitive interface speeds up the process and once their task is complete the workflow engine advances the project to the next task, for example notifying the originating author that the review has been completed.

Knowledge Base

In today’s modern world it is no longer sufficient to deliver just printed documentation and with a growing move to mobile devices PDFs can become a hindrance more than a help. Staff in hospitals need instant access to information and increasingly are using mobile devices.

XDocs Knowledge Base is our own dynamic delivery platform and lets you deliver DITA content to multiple devices and platforms including websites and self-service portals. Fully customisable the Knowledge Base can be configured for a wide range of solutions and the content comes directly from the XDocs CCMS. This means there are no conversion processes to run and as soon as content is approved for publication it can instantly be made available.

Unlike some rival systems XDocs Knowledge Base can be fully configured and maintained by Administrators, there is no need to come back to Bluestream every time you want a change.