Creating and curating your content is only part of the challenge of modern documentation. You also need to deliver it to your content consumers in a way that suits them. The DITA Open Toolkit lets you publish to a wide range of formats but there are many more possibilities. Bluestream’s Dynamic Delivery Platform lets you take advantage of the underlying metadata in your content. As a result, you can deliver DITA content to multiple devices and platforms including websites, self-service portals and online content.
The DDP can be configured for a wide range of solutions such. For example as the Knowledge Base Portal shown below.
Alongside DITA the DDP delivers video and audio content. Users filter content by product, version, user type, and more. Hence, your content is much more accessible and valuable to your customers and increasing the usability of your content.
The DDP enables the agile delivery of content directly from your source server to any device or platform in any language. For example create customer self-service portals. Here users search, browse, find, and share approved knowledge assets faster and more efficiently in multiple formats.
Because content comes directly from the XDocs CCMS, approved content is immediately published online without risk of corruption. This tight integration with your content production environment means the Dynamic Delivery Platform blends seamlessly with your content creation, reviewing, management, and localization management tools.
The DDP requires the minimum of support from Bluestream once deployed, therefore your own IT or web team can be easily configure and customise it.
Delivering technical documentation content via Salesforce and ZenDesk
If your organization uses Salesforce, the Salesforce Community is where you interact with your customers. Through your Helpdesk, blog posts, FAQs, simple knowledge base posts, and so on. Until now, it has been difficult to deliver sophisticated technical content through Salesforce. Impossible with navigation hierarchy, embedded multimedia, and information structure. Integrating the DPP, puts your rich technical content in the hands of your customers and support team. Providing more effective and efficient support, more successful customer self-help, and better customer experience.
Fully integrated brand and customer experience
You’ve invested in creating great content. Your ROI depends on your customers and support staff experiencing that content in the most best way possible.
With Bluestream’s Salesforce integration, your rich technical content is fully integrated into your branded Salesforce site. As a result you help your customers to easily find great support information through Community searches, right besides your community forums, blog posts, and Salesforce KB articles. Dynamically update content through Bluestream’s end-to-end solution. Use Bluestream’s sophisticated tags to customize information based on user profiles, permissions, and languages. Then deliver customer and configuration-specific documents, policies, or procedures. If you use Salesforce and need to communicate complex information to your customers, Bluestream can help.