A CCMS (Component Content Management System) is the foundation for a comprehensive document/content strategy. But to create a true enterprise solution that foundation needs to be extensible.
The CCMS must connect all relevant data sources and harness all the expertise within your organization. Capture and curate SME (Subject Matter Expert) knowledge not lose it. It should allow you to move important information into a robust and reliable system and deliver relevant content to any device/platform in any language.
XDocs CCMS does this and much more:
Connect all relevant data sources
We would like to store everything in one place but this is not always possible. However, the data stored in other systems can be of great benefit to the technical author. XDocs CCMS has comprehensive RESTful APIs. These connect XDocs to any number of 3rd party back-office applications. Recent integrations have been with Salesforce as well as ERP and PLM systems.
Harness all the expertise within your organization. Capture and curate SME (Subject Matter Expert) knowledge not lose it.
Expertise on your products and services lives in the heads of your Subject Matter Experts. This intellectual property is vital if your documentation and content is to be of the highest standard. But it is equally important not to disrupt your SMEs primary tasks. XDocs CCMS offers both desktop and browser-based solutions for involving your SMEs in the content creation lifecycle, providing tools that require no training to pick-up yet help create valuable DITA XML content.
Move important information into a robust and reliable system
Our competitors use limited XML databases. Meanwhile XDocs CCMS runs on a MySQL database. As a result, flexibility is increased and the added cost from maintaining an XML database is removed. Another advantage is that XDocs CCMS can store, curate and manage non-XML content allowing you to store more of your important content.
Deliver relevant content to any device/platform
Providing instant access to relevant content is essential to improving the user experience. Minimizing the need to search by displaying the most relevant content based on the user’s role, products, location etc. is possible via the Dynamic Publishing Platform.