Solutions for Information Technology Companies

Bluestream has provided solutions for information technology companies in every corner of the world. XDocs DITA CCMS solves the unique problems faced by software and hardware companies.

Create better documentation faster, then reuse content with confidence, and update information with ease.
Streamline the localization of content to any language.
Upload and store training material, including videos.
Bulk upload legacy content, including PDFs, so that all material is accessible from a single location.

Complete control of the document lifecycle:
- Audit trail, i.e. what was changed, when and by who.
- Instant comparison between versions, with all changes highlighted.
- Rapid information updates (to all output formats.
- Ensure data consistency and integrity.
Build fully customizable web-based Delivery Portals.

Hardware documentation needs to be regularly maintained, updated, translated, and most importantly, made available to various types of users. These include Service Engineers, System Builders, Customers, and potential buyers.

Hardware will often share components across product lines, making it an ideal candidate for XML and DITA. For example, IBM initially conceived DITA for its hardware and software before giving the standard to the open-source community.

Meanwhile, software is under constant development; as a result, the documentation needs to be regularly updated to stay aligned. It may also need to be translated and made available on multiple platforms for various users. These include Customers, Customer Support Staff, and potential buyers. Meanwhile, the multi-channel delivery requirements of software documentation, especially when localization is involved, make it ideal for XML and DITA.

Every company has its unique way of working; as a result, the tools they choose to support them need to be flexible. XDocs DITA CCMS is designed with this in mind. As a result, it is a powerful yet fully configurable CCMS that can be used out-of-the-box or tailored to fit your exact requirements.

Create

Products are under constant development, therefore the documentation needs regular updates to stay aligned.

Understanding

Bluestream has provide solutions for information technology companies globally, working with all sizes of Hardware & Software companies. As a result, we understand your pain points and have developed XDocs to address them.

Author

XDocs DITA CCMS Seamlessly integrates with the leading authoring tools. Asa result, you can browse the repository from within your authoring tool, both on the desktop and on the web.

XDocs CCMS validates all links and cross-references upon import and check-in.

Collaborate

Share content for online review with your SMEs, then instantly view their comments and suggestions on your chosen desktop application.

XDocs generates a complete audit trail, and you can add more control if desired by using the BPMN 2.0 compliant workflow.

XDocs DITA CCMS Seamlessly integrates with the leading authoring tools. Asa result, you can browse the repository from within your authoring tool, both on the desktop and on the web.

XDocs CCMS validates all links and cross-references upon import and check-in.

Share content for online review with your SMEs, then instantly view their comments and suggestions on your chosen desktop application.

XDocs generates a complete audit trail, and you can add more control if desired by using the BPMN 2.0 compliant workflow.

Manage

XDocs DITA CCMS gives you total control of the entire content lifecycle.

Versions

Automatic versioning of content on check-in with instant comparison/highlighting of changes.

Update multiple documents simultaneously and ensure the latest approved text is always used.

Branch and merge content, then develop it in parallel.

Report

XDocs has built-in standard reports and an easy to use custom report generator. For example, see what is checked out and by who, or what content is still waiting for localization.

There is also full XPath 2 support.

Localize

Content is automatically sent out for localization as soon as it becomes available, you can also request and accept quotes from within XDocs.

When ready, your content will be automatically imported back into XDocs. Meanwhile, reports show you what is outstanding.

Automatic versioning of content on check-in with instant comparison/highlighting of changes.

Update multiple documents simultaneously and ensure the latest approved text is always used.

Branch and merge content, then develop it in parallel.

XDocs has built-in standard reports and an easy to use custom report generator. For example, see what is checked out and by who, or what content is still waiting for localization.

There is also full XPath 2 support.

Content is automatically sent out for localization as soon as it becomes available, you can also request and accept quotes from within XDocs.

When ready, your content will be automatically imported back into XDocs. Meanwhile, reports show you what is outstanding.

Publish

XDocs DITA CCMS, together with XDelivery give you unlimited output options.

Content Delivery Platform

More than just a web portal, with XDelivery, you build interfaces to other systems such as Salesforce and ZenDesk and deliver content directly from the CCMS database.

Deploy updates instantly so that your content is always up to date.

Service Delivery Portal

Build intuitive web portals with content delivered directly from the CCMS. Update online content instantly.

Upload and index non-XML documents such as PDFs to improve customer experience.

Single Sign-on

Full support for SSO and OAuth for portals to improve ease of use.