Hardware documentation needs to be regularly maintained, updated, translated, and most importantly, made available to various types of users. These include Service Engineers, System Builders, Customers, and potential buyers.
Hardware will often share components across product lines, making it an ideal candidate for XML and DITA. For example, IBM initially conceived DITA for its hardware and software before giving the standard to the open-source community.
Meanwhile, software is under constant development; as a result, the documentation needs to be regularly updated to stay aligned. It may also need to be translated and made available on multiple platforms for various users. These include Customers, Customer Support Staff, and potential buyers. Meanwhile, the multi-channel delivery requirements of software documentation, especially when localization is involved, make it ideal for XML and DITA.
Every company has its unique way of working; as a result, the tools they choose to support them need to be flexible. XDocs DITA CCMS is designed with this in mind. As a result, it is a powerful yet fully configurable CCMS that can be used out-of-the-box or tailored to fit your exact requirements.