The future of AI-driven chatbots

The future of AI-driven chatbots and the impact
on content strategy and documentation.

Presented by Rahel Anne Bailie and Rik Page
Duration: 45 minutes

About Rahel

Rahel Ann Bailie is an industry author and a results-driven content strategist. She has a strong track record of developing successful digital content projects, tackling the complexities of managing content for clients globally. Her strength is diagnostics: calculating how to use content to deliver compelling experiences and to increase ROI of product lifecycle content. She is also a supporter of content structure and standards.

Rahel is the co-author of Content Strategy: Connecting the dots between business, brand, and benefits (XML Press, 2013) with Noz Urbina, and co-editor of The Language of Content Strategy (XML Press, 2014) with Scott Abel. In addition, she has contributed to many other industry books. Rahel also teaches in the first-ever Content Strategy Master’s Program at FH-Joanneum in Austria.

About Rik

Rik is EMEA Sales and Marketing Director at Bluestream Software and has worked with component content and document management solutions since 2000. During this time, he has worked with custom DTDs and Schemas, S1000D, iSpec2200, and DITA.

His practical experience ranges from data capture/content creation to dynamic multichannel delivery in various industries, including banking and finance, manufacturing, central government, and education. A keen advocate of technology and innovation, Rik has taken part in multiple consultancy projects and helped formulate solutions worldwide.

Press enter or esc to cancel