In its 21st year, the CIDM Best Practices conference remains the premier annual conference for managers of information development. No other conference in the industry offers you the chance to meet so many managers with the same challenges and the best solutions.
This year the conference them is The Measure of Success. “Am I successful?” asked every person ever. The answer, of course, depends on your definition of success and the criteria you use to measure it. CIDM is often asked for metrics that define the success of a technical communication department. How can managers determine if their teams measure up to industry norms? What data should they collect? What outcomes are most important?