Training Material
Training material is the entry point to customer engagement, and the emphasis on creating great training material is an important component for organizations looking for that competitive edge.
Trainers can take advantage of the content already created for the technical documents. By allowing trainers to easily capture and manipulate the common material (such as procedures), they can focus on creating the material unique to training, such as the learning objectives and exercises.
Sharing common content
With a CCMS, the trainers also save the time previously spent re-formatting technical content to their training format. There is a one-time setup process, which is scripted using the publishing engine. Then, whenever technical content is chosen in its “vanilla” format, the trainer chooses the Training output format, and the content is automatically formatted to the appropriate format.
Bluestream has been active in the E-Learning community since 2002. Initially Bluestream was involved with the SCORM reference model from ADL.net. This work culminated in a SCORM-enabled content management system.
Taking single-sourced documentation to a new level
The Company
WorkdayThe Situation
A corporation that provides on-demand enterprise business services wanted to provide accurate, focused documentation to accompany their SaaS product suite. Their documentation needed to be delivered online, alongside their product.
The Challenge
Each of their clients has a unique set of services, so the documentation delivered to each client must reflect the flavor of the product purchased. The personalization of content is set into motion by a client’s login. Because of the complexity of the software and the accompanying documentation, the corporation wanted to do the configuration in-house.
The Solution
The corporation delivers DITA documentation online, taking advantage of the topic-based DITA content architecture to combine and generate on-the-fly documentation. By using the conditional processing ability of XDocs, each client sees a custom version of the documentation.