An organization that produces enough content to benefit from a Component Content Management System (CCMS) is likely to have a significant amount of identical information between products or product lines. Managing the content at the component level and maximizing the ability to publish to multiple outputs, known as multi-channel publishing, makes good business sense.
Using a CCMS for technical documentation
Creating technical documentation—with output as varied as Help files, linear documents, or Web files—usually consists of topics that get repeated in multiple places. A CCMS lets you re-use that content without any cut-and-paste. The content is created and saved as topics and re-use fragments, and those topics and fragments are attached to one or more TOCs (or DITA maps). Whenever a topic is updated, all the TOCs draw the updated content from the topic.
Sharing common content
Tracking your content this way makes sense, particularly when managing subtle differences between products, when translating content, or when re-using content between divisions training or customer support.
Known as single-sourced content, multi-channel publishing, and sometimes object-oriented documentation, this method of creating, controlling, manipulating, and generating content has been shown to be an effective way of managing content.
Top Business Benefits of Content Re-Use
The CompanyThompson Rivers University
A university that delivers distance education degrees wanted to find a less costly, more efficient way of delivering their course content.
The organization discovered that having created their learning content in a proprietary XML format, they were locked into using a costly, closed system. They were looking for an affordable solution that provided authoring and publishing of the proprietary XML to both print and Web formats.
XDocs was implemented and configured to convert their content, and style it for publication in multiple output channels. This was accomplished with the XDocs open system. Best of all, the entire cost of XDocs was a third of the annual support costs of maintaining their legacy content management system!