Taking single-sourced documentation to a new level

The Company

The Situation

A corporation that provides on-demand enterprise business services wanted to provide accurate, focused documentation to accompany their SaaS product suite. Their documentation needed to be delivered online, alongside their product.

The Challenge

Each of their clients has a unique set of services, so the documentation delivered to each client must reflect the flavor of the product purchased. The personalization of content is set into motion by a client’s login. Because of the complexity of the software and the accompanying documentation, the corporation wanted to do the configuration in-house.

The Solution

The corporation delivers DITA documentation online, taking advantage of the topic-based DITA content architecture to combine and generate on-the-fly documentation. By using the conditional processing ability of XDocs, each client sees a custom version of the documentation.