Taking single-sourced documentation to a new level
The Company
WorkdayThe Situation
A corporation that provides on-demand enterprise business services wanted to provide accurate, focused documentation to accompany their SaaS product suite. Their documentation needed to be delivered online, alongside their product.
The Challenge
Each of their clients has a unique set of services, so the documentation delivered to each client must reflect the flavor of the product purchased. The personalization of content is set into motion by a client’s login. Because of the complexity of the software and the accompanying documentation, the corporation wanted to do the configuration in-house.
The Solution
The corporation delivers DITA documentation online, taking advantage of the topic-based DITA content architecture to combine and generate on-the-fly documentation. By using the conditional processing ability of XDocs, each client sees a custom version of the documentation.
Our Clients Say...
Workday’s choice of DITA as our documentation schema was the deciding factor in our selection of XDocs. Their support of the DITA Open Toolkit processes made our content publishable right out the box. And their configurable transformation pipelines have allowed us to deliver our DITA-based documentation and help content with a Workday look and feel.