Taking single-sourced documentation to a new level
The Company
WorkdayThe Situation
A corporation that provides on-demand enterprise business services wanted to provide accurate, focused documentation to accompany their SaaS product suite. Their documentation needed to be delivered online, alongside their product.
The Challenge
Each of their clients has a unique set of services, so the documentation delivered to each client must reflect the flavor of the product purchased. The personalization of content is set into motion by a client’s login. Because of the complexity of the software and the accompanying documentation, the corporation wanted to do the configuration in-house.
The Solution
The corporation delivers DITA documentation online, taking advantage of the topic-based DITA content architecture to combine and generate on-the-fly documentation. By using the conditional processing ability of XDocs, each client sees a custom version of the documentation.
Our Clients Say...
XDocs has provided us the managed environment we needed as we undertook the process of moving our content from unstructured Word documents to DITA-compliant XML. We are now able to effectively track our single-sourced documentation, and thanks to the intelligent source control, we are working in a multi-author environment without any headaches! The user interface is intuitive—clearly displaying file status and other relevant information.